Troubleshooting · 15.7
Service and daily cycle
The management service iTrainTLSPilotMgmtService runs the daily cycle. Its log is %ProgramData%\iTrain\TLSPilot\logs\service-<date>.log (kept for 30 days).
| Symptom | Cause | Solution |
|---|---|---|
| Status bar of the Desktop Admin console: Management service is not running | The management service is stopped. | Start the service with Service, Restart management service…, or in services.msc. |
| Event 1106: Skipped: license expired (<message>) | The daily cycle does not run with an expired license. | Install a valid license. |
| Event 1103 (cycle failed) with the error message | The cycle stopped with an error. | Read the message of the event and the service log. |
| Event 1213: issue or renew failed for a certificate | Issuing or renewing one certificate failed. | Open the certificate; the tooltip of Next action shows Fix error, then Force renew. Solve the error and click Force renew…. |
| Event 1302 (deployment failed), 1305 (deployment with a warning) or 1322 (Health check failed) | A deployment or its Health check failed. | Open the deployment of the certificate and read the result, see chapter Deployment targets. |
| Event 1216: Certificate <name> renewal window reduced from <n> to <n> days | The renewal window was longer than the validity of the certificate allows. | No action needed. TLSPilot reduced the window. |
| Event 1535: System clock … is behind watermark … | The clock of the management host was set back. | Correct the time and the time zone of the management host and keep its time synchronized. The daily cycle runs at the local time of the management host. |
| Internal error at <place>. Details: %ProgramData%\iTrain\TLSPilot\logs\issue-diagnostic.log | An unexpected error occurred while issuing. | Send the file issue-diagnostic.log with a support ticket, see chapter Support. |
| Dashboard: Private CA index cannot be read | The index of the Private CA exists but cannot be read. Generate and Renew refuse with an error that names the file, so the existing CA key is not overwritten. | Open a support ticket, see chapter Support. |